TESTIMONIALS

First and foremost your web site is the best I have ever worked with.
Whoever did the programming should be commended. From locating the part
required to checking out - it was a pleasure. It appeared to anticipate my
every need and wasn't the chore I expected when in need of a repair part.
What a joy. The check-out procedure was fault free and easy to walk through
the procedure.

The basic support for the product and the many parts that you must have
daily is unbelievable. A replacement part being shipped the next day.
Received in just two days from ordering it. The documents you have
generated are simple and straight forward. In this day and age it is
extremely rare to find an excellent company such as yours. Your staff must
be so proud to work in such an organization. My hat is off to all of you. I
have run product support organizations for airlines my entire life. I only
wish I could have had the opportunity to have worked with such an
outstanding organization like Fitness Repair Parts. Thank you very much.
My replacement card is now installed and I am back in business in just two
days thanks to you.


Tom S.
Coppell, TX

Hello Team, Thank you for your excellent service in every respect in the purchase of the Console noted on the invoice above . This correct part was ordered, and received, after we earlier ordered and received an incorrect part. The online process was simple and user-friendly and the FedEx shipping was carried out without a hitch. The chat feature was seamless, efficient and direct. The RA process for the incorrect part was flawless and occurred with little input from us. The paperwork was simple and direct, and the terms more than reasonable. The credit back to the credit card occurred without a hitch, as far as we can tell. The correct part, Console installed with no problems and is humming along as it should. We have begun powering down, and un-plugging, the NordiTrack after each use to eliminate the grid-problem effects going forward in this surge prone area of Arizona. That might have been a cause of the original failure. Again, thank you for your work. Steve S